Your organization may have enabled notifications when you add or remove a device in Duo. The authentication device is removed from your profile. You'll have the chance to confirm that you want to delete that device. Click the Device Options button next to the device you want to remove, and then click the trash can button to delete that device. If your new device is replacing the one you previously enrolled, you can remove the device you won't be using any more for authentication. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection). If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. Click Save if you're done making changes. Click the Default Device: drop-down menu and pick your default device for authentication. If you want to continue using your original device with Duo, you can specify which of your devices you would like to be the default. Type in the new name and click Save.Īfter successfully modifying your phone's name, not only will you see this from now on when managing devices, but it will also be how your phone is identified in the authentication dropdown. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.Ĭlicking Change Device Name will open up an interface to change the display name of your phone (hardware tokens can't be renamed). You can click Add another device to start the enrollment process again and add another authenticator.Ĭlick the Device Options button next to any of your enrolled devices to view the actions available for that type of device. The new phone is added and listed with your other enrolled devices.
Setup new device install#
Install Duo Mobile on the new phone and scan the QR code to activate. As an example, let's add another phone.Įnter and confirm the second phone's number. Proceed with the device enrollment process as shown in the initial Enrollment Guide. You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices you'll need to contact your Duo administrator for help. If you don't have the original device, but you have a new device with the same phone number, then you can authenticate with a phone call or SMS passcode. If you're adding a new device to replace one that you previously activated for Duo Push, don't select the Duo Push authentication method on this page unless you still have the original device. Contact your Duo administrator to have a new device added.Ĭhoose an authentication method and complete two-factor authentication to begin adding your new device. If you don't see this link then your organization may not have enabled this functionality.
To start enrolling a new device, click Add a new device.
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